Terms & Conditions
general disclaimer
This website is owned and operated by Sana Holistic Health Pty Ltd (ABN: 98 654 598 115) (we, us, our). We offer this website, including all information, to you (the user) conditional on your acceptance of all terms, conditions, policies and notices outlined here.
All services advertised on this website are offered in compliance with Australian Consumer Law and these Terms & Conditions apply to all users of this site, including, but not limited to, browsers, vendors, customers, merchants and/or content contributers.
We ask that you read the Terms & Conditions carefully before accessing or using our website. By continuing to visit this website or book our services, you agree to be bound by the following terms and conditions of service, including any additional terms, conditions and policies referenced herein. As such, if you have any questions, please contact us via melissa@sanaholistichealth.com.au.
If you do not agree to the Terms & Conditions, please do not use this website.
The information contained on this website is for general and/or educational use only, and not intended as a substitute for specific and personalised treatment, medical advice or medical care. Please use this information under the care of a heath care professional and do not make any adjustments to your current treatment or medications without the approval of your health care professional.
Any specific products or services mentioned on this site are not endorsements for their use.
We are not liable for the accuracy, or appropriateness of material outlined on this website. By entering this site, you agree to release us from any liability (including negligence) for all claims, losses, expenses, damages and costs you may incur as a result of using information from this website.
This website will not operate on a continuous basis, and may be unavailable at times. We exclude all liability associated with loss of data, interruption of business or any damages.
We maintain complete editorial control over this website and we reserve the right to modify the contents of this website at any time, without notice. It is your responsibility to monitor any changes to our site. We are under no obligations to update or retain any information on our site.
We may provide external links such as to redirect you to our booking system, to sign up for newsletters or to contact us. Links provided to other sites do not indicate endorsement of information provided. We take no responsibility for material contained at any external website which is linked to this website.
Whilst we use precautions to avoid viruses, you assume all risks associated with the use of this site, including software, data or viruses which may have been transmitted, downloaded or activated via this website or contents. Please ensure that your own virus software is up to date, prior to using this website.
You must be 18years and older to use and make appointments through this website and our third party client management software ‘Simple Clinic’.
Copyright
All material on this website (unless otherwise indicated) and any related products and services are owned and copyright to us and no part may be reproduced without prior written consent from Sana Holistic Health Pty Ltd. Information and content may be referenced or shared on social media, provided it is fully referenced and acknowledged to us. Credit can be given by linking back to this website or by tagging @sanaholistichealth in the comments and image.
Trademarks
Sana Holistic Health and associated logos are unregistered trademarks. These may not be used for any purpose without written permission from us.
Specific disclaimer
Practitioners are fully qualified in their field and meet the requirements of their Association and insuring bodies. Our practitioners will do our very best to support you on your health journey, however every individual is unique and responds to treatment differently due to factors such as compliance, genetics, diet, lifestyle, environment, other medications and emotional status. It is not possible to guarentee clinical outcomes and timelines. Furthermore, there may be times where your health needs may sit outside our scope of practice, and we will refer you to a suitable modality.
It is your responsibility to disclose full and accurate information about your health history including diagnosed medical conditions, medications or supplements, known allergies and intolerances. This is to ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients prescribed. It is also your responsibility to notify us and your other health practitioners of any new prescribed treatments, supplements, pregnancy status, products or medications to ensure safe integrative care. It is a safety issue if you do not declare all medication and supplementation or your pregnancy status.
If you experience an unexpected reaction to a prescribed product, please notify us as soon as possible. If you experience life threatening symptoms such as anaphylaxis, please call 000 immediately.
Products prescribed to you are not to be shared with others such as family members or friends. We encourage people to seek personalised advice from a qualified health professional prior to self-prescription to ensure safety and efficacy of treatment.
Payment terms
All quotes and payment is made in Australian dollar currency. We take payments via Stripe for consultation fees and prescriptions. Please view their website for their privacy policy and terms & conditions. In some cases we may take electronic bank transfer as payment.
Refunds are not available for services rendered. However, in the event you are not satisfied, please contact us.
Cancellation policy
You will be sent an SMS reminder 48hours prior to your scheduled appointment. Cancellations and or rescheduling are made through the simple clinic website.
Cancellations or rescheduling within 24hours of your scheduled appointment incurs 50% of your total appointment fee. A staff member will be in touch regarding refunding your pre-payment of your appointment fee should you cancel an appointment. Failure to show up to your scheduled appointment will incur 100% your total consultation fee. If you feel that a cancellation fee has been unfairly issued, please get in contact with us.
You have the right to terminate your consultation at any time. However, you may be required to pay in full for your consultation.
Consumer guarantees
In the event of a minor issue, we will do our best to find an appropriate resolution as soon as practicable. Such issues include:
Internet issues or power outages during an online consultation (please ensure that you have stable internet connection before booking and attending a consultation to avoid inturruptions).
If there is an issue with any of our third party client management and booking systems.
If you are unable to access and download documentation or treatment plans.
Issues with email communication.
If an incorrect product was dispensed, or there was an issue with a product dispensed through us. However, if an incorrect product was dispensed, or there was an issue with a product sent through a third party company, please refer to their terms and conditions prior to engaging with their service and contact them directly for resolution.
Shipping
You may be prescribed herbal medicines, supplements, homeopathic remedies and/or essences with a consultation. These may be dispensed directly through your practitioner or through a third party (who will send products directly to you) upon payment of your prescription. A postage charge may be issued, which will be disclosed to you at the time of payment.
We are not liable for any delayed, missing or appropriately packaged parcels damaged during transit while sent through our couriers, Australia Post or any third party prescription services. Please refer to the shipping and delivery terms of service on any third party prescription services utilised.